Shipping
Delivery times typically range from 1 to 3 weeks, depending on the shipping method chosen and the destination country.
Estimated Delivery Times (via 4PX Carrier):
• USA/Canada: 7-9 business days
• France/Germany/UK/Italy/Poland/Austria: 7-9 business days
• Other European countries: 15-20 business days (An additional shipping fee of $13 per kilogram may apply)
• Asia: 7-9 business days
• Australia/New Zealand: 10-15 business days
If your package is delayed by 20 business days or more, please contact us either by email(Email address: info@solinkmotor.com) o by our social media(Facebook account:Solink motor) for assistance.
We offer a standard shipping rate of $17 USD per kilogram. However, for certain countries, we may cover additional shipping costs if a more expensive shipping agent is required
Absolutely! Once your order is shipped, we will send you a tracking number by email so you can monitor its status.
Yes, we ship to many countries worldwide.
All product prices displayed on our website include taxes and fees (no hidden charges). However, shipping charges may apply for certain countries. Please note that in some cases, your local customs may impose additional taxes
Return
We offer a 180 day return policy. Products must be in their original condition and packaging to qualify for a return.
To start a return, please contact our team with your order number, and they will guide you through the process.
Return shipping costs are typically covered by the customer unless the product is defective or we made an error in your order.
Once we receive your returned item, it can take up to 3 business days to process your return and issue a refund.
Yes, we do offer exchanges. Please contact customer service to arrange the exchange of your item.
Purchasing
We accept PayPal
Yes, we use industry-standard encryption to ensure your payment details are safe and secure.
You may cancel your order within 12 hours of purchase. After that, the order may have already been processed.
If you receive the wrong item, please contact our customer support with your order details, and we will rectify the situation at no additional cost.
Yes, we offer promotions! Sign up for our newsletter to stay informed about the latest deals and discounts. Don’t forget to apply your discount code at the final checkout page if you have specific discount code.